The State of Chatbots in Contact Centers

This exclusive webinar reveals the latest insights on chatbot technology in contact centers. In November 2022, Botco.ai surveyed 1,000 contact center professionals across the United States to uncover how genAI chatbots are revolutionizing how businesses manage workload, prioritize calls, and provide exceptional customer support. You will learn how:

• The impact chatbots are having on call deflection at contact centers
• The most popular chatbot integrations being used by industry leaders
• The essential features that contact centers need in a chatbot
• The top benefits of implementing chatbot technology in your contact center operations. Don’t miss out on this opportunity to stay ahead of the competition and improve your customer service strategy.