From Chat to Voice: Meet the New Voice AI Agents

Pallavi Shukla, Marketing, Botco.ai | Jacques Reulet, Customer Experience, Botco.ai | Kevin Clark, Customer Success, Botco.ai

May 4, 2026 | 12:00pm

The hidden cost of “call back during business hours”: lost customers, overwhelmed teams, and missed opportunities.

Enterprise contact centers are facing a capacity crisis. Call volumes are up, staffing is tight, and expectations for immediate response have never been higher. In regulated industries, every interaction also carries compliance risk.

Here’s the shift: Customers in high-stakes scenarios across healthcare, pharma, behavioral health, financial services, and public sector services don’t want to wait or navigate forms. They want to talk. Modern voice AI can now handle these conversations with the security, accuracy, and compliance guardrails enterprises require.

In 30 minutes, we’ll show how organizations are using voice AI to:

Extend capacity 24/7 without sacrificing quality
Maintain compliance while scaling engagement
Improve outcomes in time-sensitive, high-emotion moments
Improve First Contact Resolution (FCR) and reduce Cost Per Contact (CPC)
Strengthen human teams with structured data, better-qualified inquiries, and actionable insights

You’ll learn:

How enterprise voice AI works — technology, guardrails, and integrations
Where voice best supports human teams and when escalation matters
Where voice outperforms other channels across regulated industries

Ideal for: Enterprise operations leaders managing high-volume contact centers Compliance, CX, and technology leaders evaluating AI in regulated environments

SPEAKERS

Pallavi Shukla | Marketing & Growth, Botco.ai

Pallavi Shukla leads Marketing and Growth at Botco.ai, where she focuses on how enterprises navigate the shift to AI-driven customer engagement. Her work sits at the intersection of strategy, storytelling, and technology, translating AI capabilities into practical, measurable outcomes across channels, including emerging voice-based interactions.

Jacques Reulet | Customer Experience, Botco.ai

Jacques Reulet leads Customer Experience, focusing on how enterprises scale high-quality interactions across global markets. With 10 years in Silicon Valley, he brings deep expertise in navigating cross-cultural complexity across the U.S., Mexico, and China, and in leveraging technologies like voice and AI to create more responsive, human-centered customer experiences.

Kevin Clark | Customer Success, Botco.ai

Kevin Clark is a Customer Success Manager at Botco.ai, where he works at the intersection of conversational AI and high-stakes industries including healthcare, behavioral health, and public sector services. With a background spanning healthtech entrepreneurship, immersive experience design, and AI-powered product development, Kevin brings a practitioner’s perspective to how organizations deploy intelligent automation that actually serves people in complex, real-world moments. He co-founded Point Motion, a healthtech AI company, and has spent his career helping teams build and scale technology that meets users where they are — whether that’s chat, voice, or beyond.

About Botco.ai

Botco.ai is the Enterprise AI Agent Platform purpose-built for organizations that need to engage customers through intelligent, reliable, and secure AI conversations. The platform enables enterprises to seamlessly create, securely deploy, and easily manage autonomous AI agents using a no-code development environment (IDE) and retrieval-augmented generation (RAG) technology. Trusted by leading healthcare, behavioral health, and pharmaceutical organizations, Botco.ai empowers businesses to convert conversations into revenue, reduce operational costs, and improve customer satisfaction. Recognized as “Most Outstanding Startup” by the Arizona Innovation Challenge and winner of the TiE50 and ACA Best SaaS Platform awards, Botco.ai is redefining how enterprises engage with their audiences through agentic AI.To learn more, visit www.botco.ai.