AI-Powered Personalization Across the Neurohealth Caregiver Journey
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Hello. Good morning, everybody. Welcome so to you know, today is the last day of autism, Autism Awareness Month. So this is very, very timely.
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We are going to talk about
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the AI, how you can use AI to personalize the caregiver journey for for you know people from with neuro health,
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you know neuro health issues,
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so let me first start with introducing my esteemed panelists. Let’s start with our guest, Chandra
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Ranganathan, he’s the co founder and CEO of Inara. It’s a human AI neuro healthcare management platform. I think one of the first
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that empowers the intention is to empower families and caregivers that are navigating these neurodevelopmental journeys.
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Prior to this, he has a career as a seasoned technology entrepreneur, three decades of leadership in digital health, high tech and finance, previously as the co founder and CEO of upsera and global enterprise infrastructure at Uber and so many others. But what’s more important is to hear your personal motivation for Inara and the work that you’re doing, what you know, what brought you into this journey for trying to consolidate and streamline and use AI to improve personalization and in the neuro health care giver journey. So Chandra, would you like to tell us what motivated you?
Unknown Speaker 1:52
Chandra, we can’t hear you. Please unmute yourself. Sorry. Thank you. Anu, good morning and good afternoon to all our guests, and thanks for taking the time out for this webinar. Anu, as you mentioned, I’m the co founder and CEO of Inara, which is a care platform to support caregivers and individuals who are on
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the caregiving journeys for Neuro health, neurodivergence and disability. This is actually deeply personal for me and my co founding team, because we’ve all have lived experiences, having gone through caregiver journeys ourselves that span the neuro health spectrum, across autism, anorexia, bipolar and more. So even more than the technology background that we bring, it’s really the caregiving, personal journeys that drive the mission for Inara. So and our mission is very simple but urgent, which is to ensure that no other caregivers have to go through this journey alone. So with vinara, with Inara, we’re looking to bring all that a caregiver needs in this journey in one platform, whether that’s resources, information, care and even community, and I’m happy to talk about that as we go along here. Thank you and welcome Chandra, and we welcome your perspective. Our next our esteemed panelist is Shalini Verma, who is the Chief admissions officer and co founder of rising star spread Academy, a rapidly growing
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NPS in the Bay Area, and of course, the plans are to take it beyond. She’s a forward thinking leader in special ed with a degree in special education from San Jose, state. She leverages technology to create impactful strategies and solutions for students with special needs. Charlie’s entrepreneurial success is, you know, very is a big example, very motivating. Includes leading a behavioral health company to a successful exit in four years, and rising stars rapid growth, including opening three schools in two years. That’s just a sign of her vision and leadership. So Shalini, tell us what brought you to this journey. Tell us your personal motivation.
Unknown Speaker 4:08
Hi, Anu, thank you for inviting me to this webinar. Like Chandra, I am also driven from my personal experience, perhaps not in my personal life, but in my professional life. So I started my journey, I migrated to the US and started my journey as a substitute teacher in a school district. Went on to get my credential from San Jose State and worked in the school district for 15 years, troubleshooting all the litigious cases while working as a regular Special Ed teacher. That led me to think outside of the box, and so I branched into my own staffing agency. What boosted me was the severe shortage of special education professionals in the field. And
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from inception to the sale of that company took less than four years, and I thought to myself.
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I’m too young to retire, so I started, or we co founded, rising star, which is a non public school. A lot of people are confused, what is a non public school? So it is a private school, but it is certified by California Department of Education, which also means that we serve as an extension of the school district. So when districts can’t handle the students in house, they make referrals to our school or our types of schools, and we do an intake to decide if the child is the right fit for us, or rather, if we are a right fit for the child. And that’s where the journey starts. What we are proud of is within two years of launching rising star. We’ve actually branched into three full size campuses in Hayward, San Jose, and now we are launching another campus in university in August. So that’s my journey. Congratulations. So you feel better than anyone else. Of course, Chandra has personal experience and is a experienced high tech executive who’s been delving into
Unknown Speaker 6:05
this field and providing a platform that is much needed in Inara. But let me tell you about Barco AI as well. So just you know, people wonder, what is the context? Why is botco in this. So Barco is a no code platform for building and training and deploying chat chat bots.
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Along the way, we’ve stretched our you know, as AI has advanced, we have used those capabilities to try to produce better curriculums, training videos, using AI to generate all of that, along with easy to use interface to engage and guide people along their their caregiver journey. So that’s our interest. We have about six or seven
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large institutions and behavioral health providers that already use our software for a few years.
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You know, we provide. This is a, this is a highly know this private information. So we definitely have focused on being HIPAA validated and following SOC two. We integrate with your existing systems, whatever they may be, whatever EMR you’re using, for example, along with CRM software like Salesforce, etc. And within a few weeks of deployment, we pride ourselves in getting to about 98% accuracy within several weeks, you know, in the question, answer period. And we do fine tune or we use existing llms, but we have a proprietary methods for ingesting data and also fine tune models to prevent hallucinations. So again, in this healthcare field and other enterprise applications, hallucinations would be highly detrimental to the faith in that system. So with that, let’s launch into our
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our content today.
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You know, I’m going to the first let’s set level, set and let’s define what is neurodiversity. Let me turn it over to you. Shalini, you’ve been in this field as a practitioner and expert for a long time. So first you give me your definition of neurodiversity.
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So Anu, although I’m not a doctor, a physician, psychiatrist or psychologist, I will speak from a special education teacher’s perspective.
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So after having worked with for so many years with so many amazing kids, what I have come to understand and realize, not only in my professional world, but also in my personal world, taking myself as an example, all our brains are wired to work very differently, and that’s okay. That’s very okay for me. For example, I’m a very I need everything in my life to be very structured from the time I wake up to the time I go to sleep. So if I don’t have my calendar in front of me, I may fall apart for that day. So that’s what neurodiversity is. Everybody has a very different style of working or learning, and we should accept what it is and try to meet those students where they are, celebrate who they are, and help them grow from there. So neurodiversity is different, and there’s another thing that I’ve come to firmly believe in, neurodiversity can be diagnosed or it can go undiagnosed, right? So as students grow older, for those students who are higher functioning, you just teach them to work around the condition. For students who need more help, we come down to their level to break up whatever concept we are teaching them to help them understand the concept so neurodiversity means every person is different.
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Would you like to add this very good thank you very much for for a layman like me to explain that I finally got it. But Chandra, would you like to add something to that definition before we move on to the next topic?
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Yeah, I mean to.
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Agree with what Shalini said, it’s the variations in how brains function or process information or learn. It’s just a spectrum of human diversity versus a disorder or a defect. And caregivers who are going through this journey have different needs, needs for information and support. And my our perspective from an Inara standpoint, is, how do we support those who are going through this journey, whether they are individuals or they’re guardians or caregivers? You know, that leads us very nicely, dovetails into our next topic, which is, what are the biggest we’re talking about, a personalized experience for the caregiver journey. So let’s first define what are the biggest challenges that caregivers face today. Chandra, why don’t you start there?
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Sure, while Inara centrally focuses on caregivers, or those who are going through this journey, or their their parents or caregivers, I think challenges span not just those who are going through this journey, but also employers and even service providers, but starting with the parents themselves,
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I think there’s significant overhead in terms of navigating All these disjointed systems across life stages and and the time that they have to spend on coordinating care across all of these different entities and as the as they progress along their life stages,
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lack of access to timely and quality care is a significant issue. We’ve seen so many parents, majority of whom we’ve spoken with, waiting six plus months, you know, even for diagnosis and then followed by therapy, even before that. You know, finding what really, finding answers, finding resources, is a big challenge. In terms of getting personal guidance. We see most of these parents taking this journey alone. So there’s a need for community and their need to reach out to others who are going through this journey so they can get support. And last but not least, how could, how can we help them coordinate all of these activities so that they can focus on caring for their loved ones, right? So not spend time on finding providers or scheduling appointments, doing paperwork. So how can we help them reduce the overhead? So those are all the challenges that caregivers go through in turn. What that does is it really impacts the productivity at work. I mean, we’ve seen 40 plus percent of caregivers having to quit their jobs. And primarily it’s been women and moms, right? And you know, there’s a statistic that 65 plus percent of caregivers are going through depression and mental stress, emotional stress and and not, not to speak of the overhead. So this imply impacts employers as well, and last but not least, service providers, right? And
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they they have so much going on in terms of manual and repetitive tasks, which takes away from the time they can provide to the caregivers. So these are all challenges that we see across the spectrum of caregivers, service providers and employers that a lot of which can can be solved for mitigated with innovative solutions. And those are some of the challenges that I that we see, and we’ve been hearing from parents as well. So this question the next this is a question from the audience that I’m going to delve into right now because it’s appropriate,
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which is, when in the caregiver journey, do parents need the most help, and what is provided in your platform to support that need?
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Chandra,
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oh, it’s for me. Okay, so first of all, as you see on the screen, our platform is a care platform that supports those who are on the neurodivergence and disabilities, journey across life stages, right all the way from
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before a diagnosis, or just when the diagnosis gets done, and through the different life stages. And we provide information, resources, care and community, access to communities, to your question of when, what’s the most important stage? I think every stage is important, especially as parents transition from one stage to another. That’s of particular importance of them having the support of knowing what is needed as they go from one stage to another, from diagnosis to finding providers, moving on to education, transition to education, or Individual Education Plans, transition to adulthood and longer term care. Particularly the transitions are very important, and there are disjointed systems different providers, and that’s when they tend to kind of get.
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Get lost or, you know,
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the support doesn’t is not seamless, and it’s a particular importance that, you know platforms like Inara tracks progress and enables coordination across those life stages. Okay, well, let me just insert you talked about IEPs, and I know somebody here who does a lot of IEPs and has been involved in them for a long time. So let me ask Shalini to weigh in when you when you get somebody you know for and you’re doing an IEP, what is it? What are some of the things that you want to watch out for and you want to end up with as a result of that IEP, and how does that shape the child’s progress?
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So the IEP is multi layered. It’s not only the district who’s presenting the IEP. The parent is an equal part of the IEP process as are the speech therapist, the occupational therapist, or any other related services the child may be receiving. So as we go through the layers of the IEP, the parent has a say in every part of the IEP, and that’s how it progresses. At the end of the day, if the parent has questions, the parent can always reach out to the district, because once you sign the IEP, those are the services that your child will be receiving. So I always tell our families who attend our schools to take a moment to read through the paperwork to see if they agree or if they have questions. And the districts are usually, typically very, very responsive, I know, in answering any questions a parent may have. And once we all come to an agreement that IEP is finalized, and the services start,
Unknown Speaker 16:40
that’s that’s good. Thank you for clarifying and shedding some light on why that IEP process is so important, and why both the school and the parents should be equally involved in that, along with the experts like the teachers or the behavioral psychologists.
Unknown Speaker 16:57
You know, why is AI now such, certainly such a big part of this conversation. Chandra, I think, I think you have, you know, we can look more into the Inara platform. Maybe, I think there’s a short video we can play and you can speak To that You
Unknown Speaker 19:27
all right, so that was a there was a very comprehensive look, something you wanted to add something
Unknown Speaker 19:33
to that? Yeah, sure, thanks for playing that holiday. See, I asked about AI here, if you noticed we are bringing together human care and human empathy. We are combining that with the intelligence and scale that AI can bring, right? So which is AI is used to augment human versus replacing human. So I wanted to start with that,
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but where AI can really help here is.
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Um personalization, enabling caregivers to find contextual information, because our the digital capabilities of the platform are aware of the context of the caregiver in terms of whether it’s the diagnosis, the age, location interests, and it’s able to do intelligent intelligence searches that are contextual and provide recommendations that help you find people or find events programs or the right care options for the stage that you’re in. So personalization and finding recommendations almost real time. So that’s where AI can significantly help and also with care coordination, right, being able to find care, whether it’s clinical care or non clinical, which we spoke about IEP a few minutes back. But there could be other things like
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conservatorship or
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self determination programs and so many other that are the non clinical aspects of care.
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AI can also help coordinate all of these, and in our does offer services which we can go to the next slide that offers the combination of access to care, access to resources and community. Community is another important aspect, where you
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can actually get recommendations and be matched to others who are on the same on a similar caregiver journey and anonymous anonymity is preserved and respected. So our platform doesn’t you have to opt in to be able to share your information or who you are, etc, with others. But really, these are the big areas where AI can assist with seamless coordination, personalization and and also access to community, and I think with AI rapid advances in recent times, whether it’s LLM or edge computing, machine learning algorithms, agentic workflows. We are able to do a lot of this successfully, so we can help caregivers who are going through these journeys. That’s great. Thank you. This leads right into one of the questions we got, leads right right into
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Charlie your area. So the question is, what should I look for criteria in selecting the right school, for the for the for my child on this who’s on the spectrum? So I’m going to turn it over to Shalini, and we’re going to show some slides about
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about this topic as you go along. Okay, so go ahead. Shalini, what criteria should a parent be looking for in selecting an NPS?
Unknown Speaker 22:49
It’s a very broad question. Anu, because every child like we spoke about is very different, right? So I’m going to answer it in a very broad way. Your school district is your best bet in selecting the appropriate services or the placement or a specialized program for your child. As school district the size of San Jose Unified, Fremont Unified, and many other school districts have pretty much every kind of program out there to support every child
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and then tying it into rising star or other non public schools, we are very specialized. We narrow down to one area of expertise. In the case of rising star, it’s mostly, for the most part, students who are diagnosed with autism but also happen to have extreme behavioral challenges. That’s when the referral from the school district comes to us. So we take care of that. We have an army of BCBAs at both our school sites, along with behavior technicians, speech therapists, occupational therapists, to provide services to the child. But going back to number one, always, always, always start with your local school district, because that is your best bet. You can request the admin, who’s oftentimes called a program specialist or a program manager, to let you know what different programs the school district offers. You can possibly also request a tour of a program or two and then decide, along with the admin, what is the best bet for your child.
Unknown Speaker 24:21
That’s great, Shani. I do know that you’ll be modest, but I do find that rising star is one of the early adopters and really quite advanced in starting to try different ways where AI can be used in special education. So let’s take a look at, like some of the materials that have been developed, and you can talk to it.
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So this is really a lesson going on, interactive question based flow the
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AI generated.
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Images, shall you tell us a little bit about you know, why AI generated in these bright images are such a change
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and the interactivity, this is my favorite topic to talk about, and possibly why I also branched into the private world.
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So what I did realize was not every child is meant for your traditional paper, pencil kind of education. What I’ve also seen, especially for students with autism, who are on the mid level or low level, they’re often fixated with technology, right? And every child happens to have a favorite cartoon character. So why not modify teaching? Teach them, for example, SpongeBob. Let’s SpongeBob teach a math so it’s the same curriculum, but we are just using AI to adapt it in a more visual way. And what I also love about it is it can be changed on the spot. So if a child likes Spongebob, we’ll present it using Spongebob, but if a child likes rainbow, we’ll teach him using rainbows, right? We don’t have enough data as of now because it’s in the early stages, but we do see better signs of engagement, and we also see which I think is the most important subject matter retention when we personalize using AI, that’s great. I know you mentioned to me that there was one child that really likes the color green, so he pays a lot of attention to the color green. And so with the press of a button, the teacher can change all the background colors to green, and suddenly that child is more engaged. So that’s just a small example. Now also behind the scenes. I know we’ve discussed this that
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teachers have a lot of tracking to do their practice lessons. How did you do in the practice lesson? Then there’s the final lesson, and then what is your recall and how have you improved over time? So we’re looking here at a customized dashboard for tracking individual student performance, which you’ll have to admit, Charlie removes a lot of paperwork, filling out form issues for the teacher. Has that, has that. You think this will be well received as well? I think it will be because we know there’s a shortage in the field. We know sped professionals are backed up. There’s a lot of paperwork, and what I love most about it is human error versus automation. There’s less chances of error on automated data versus me manually taking notes as I’m teaching the child. How many times did he answer correctly? Right? So this captures it for me, and this is more accurate than I am. Yes, that’s correct. And then we can look at the next slide, Pallavi.
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And this actually shows a whole bunch of other things, such as comparing it to the IEP, the transcripts of the lesson, the goals that were completed. What are the forms that are completed and progress week over week? So this is really your person. Your dashboard personalized tracking is IEP goals. So one this is once this is rolled out throughout the the students journey in the school, this should be very helpful to collect across classes as well and then relate them to the personal IEP, which I know, tell us how much time it takes to report back on the IEPs that you folks follow.
Unknown Speaker 28:33
Can you please repeat that again? Anu, yeah, I’m saying that you know. I know that you the school team gets together with the district and the parent to create the IEP, and then I’m assuming you have to report on the IP the progress against the IEP is that a time consuming process, and would this type of technology help in reducing the time required by law we are supposed to so the special ed law is no different than a gen ed law. Every time a general education student receives a progress report. A special education enrolled student has to get one as well. So typically, three times a year, four times a year. And this helps in automating a lot of data, the data, part of it, can totally be automated. And for those who are familiar with the IEP, the goals are written very technically, there’s an 80% success, 90% success. So this is going to give you accurate data using percentage. That’s great. I do have a question that’s come up. It says, for autistic child, age seven, I have all the resources like special school, ot speech therapy, ABA and other resources which I’m using. However, since the last year, the behavior of the child and his spectrum is deteriorating. How can Inara or AI help me improve the condition?
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This is from the audience that just came. Um.
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Chandra, you want to take a stab at that,
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sure, I guess
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not, not going into the clinical aspect of it. I think there are things we could air can certainly help with progress tracking across these functions, right? So the collaboration between speech and ABA and OT and st, are we? Are we tracking follow up across all of those,
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all of those functions, collaborating between the care teams, tracking the data points and ensuring that you’re on top of. It’s almost like a GPS that you AI allows you to track in terms of progress for each of those functions. So there are certain things AI can help on the lines of what Shalini was talking about earlier, so you know what action to take and when, and AI can also recommend
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and alert you to do certain things at the right times. We almost talk about it as a hop on, hop off journey inside a train, where the platform and AI can be the GPS for you, so it tells you where are you in this journey. How should you go to the next destination? So you don’t lose your way? Those are some ways. But not knowing the specific specifics of this question. These are certain areas that AI can at least augment that journey, right? And there are other tools that we’ve seen that’s able to track the actions of kids by looking at their videos and using AI to analyze those actions and capture data points. So there are solutions like those as well that we hope to ultimately integrate with.
Unknown Speaker 31:45
And those are some thoughts that come out, right out of the bat and Shalini, maybe you can address that from a clinical perspective.
Unknown Speaker 31:54
I was just reading the question, and I was thinking to myself, maybe a very simple thing, if the child is in a school which I assume he is, reach out to the case manager and have a conversation, what else can be done, and maybe they’re not seeing those behaviors at school, and those behaviors are happening at home, so parents and the school team need to be talking the same language. What’s being done at school that can possibly be done at home to reduce the behaviors
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as you can see, we have a lot of
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I know
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a psychiatrist friend of mine told me that as soon as parents have a child diagnosed on the spectrum, their first feeling is of great confusion and not knowing where to go and where to be guided. So you can imagine, once you’ve going on a path and suddenly you see
Unknown Speaker 32:46
a unexplained deterioration, this can be even more confusing. And as Chandra mentioned, there’s some things in the platform. And then Shalini suggested some practical advice to get to the bottom of it.
Unknown Speaker 33:00
There’s a question which I’m not sure that that we have the knowledge to answer, but I’ll read it out in case my panelists want to take a stab at it. Are services offered
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school districts around the country comparable to what they’re offered in the bay area or California. So do we know the services that are offered in the Bay Area? Are they similar, or you can find similar services across the country or
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or are we, you know, backward or forward in this offering of these services, any idea what’s going on in the country? Chandra or Shalini.
Unknown Speaker 33:36
So
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I’ll defer to Shalini as well, but from at least an enormous perspective, we have what we call the resource hub that pulls together all the information, whether it’s school related or any any information across the life stages by by states, right? So we already have the information for over 17 states in the in our resource hub, and we are planning to expand that to all 50 in the next quarter. So the AI powered resource hub, in conjunction with the care coordinators that you can access through in Ara, can provide the information, exact information, of what do you get in state, California, versus Nevada, or any other state we have, we have seen that information even between or capabilities even between counties, can vary even within the Bay Area, and as Shalini might attest, between private versus non public versus public schools as well. But certainly Nara can help a caregiver find that level of information through our resource hub and working with our care coordinators.
Unknown Speaker 34:43
Yes, the care coordinator is an important role. I think. When I was talking to the psychiatrist friend of mine, she was saying, if there was one place that they could go that could direct them through the whole journey, that would be helpful. And of course, we have adults also that go through this. And.
Unknown Speaker 35:01
Um, there is another question that we can sort of try to handle right now, which is, do you assist and provide assist with finding behavioral respite providers? Yes. So we have a feature called provider directory in in Ara, which is powered by natural language, where you can ask questions and it’ll, it’ll provide information based on service categories or just by asking questions, hey,
Unknown Speaker 35:28
please show me a speed provider, respite provider in in Palo Alto, right? Or by insurance, etc. So we do have medical as well as non medical providers that we have in our database that we hope to continue to evolve and get across nationwide, and we have plans to have nationwide information in our provider directory as well. The short answer is yes, and we are continuing to evolve and enhance this information as we go along as well. Yeah, I will submit there’s the new home care
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agency that’s on the horizon called one hope home care, home health care. So I’m going to put that in the Inara provider directory as well, because that seems like a good place for people to go to find home and home health care as well.
Unknown Speaker 36:17
Okay, now there’s another use. Let’s take a look at the next slide. This is about,
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you know, the same thing, how to help people that are in their journey to navigate
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to what resources the school provides versus respite providers, etc. So if you go to the next slide, palery, yes,
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this is
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a and this is from the rising star website, and it’s a Rs, a web based chat bot that helps parents in school districts explore or answer questions about enrollment, programs, medication, school calendar, scheduling, campus visits, etc. So I encourage you to go to the rising star website and check out their their friendly rising star chat bot that’s just guiding you as to how you navigate the the education journey you know and you know, and rising star literally gives you all the steps you need to take To
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to connect with your with your school district, and you know, and find the right
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school and the right resources for your journey. Okay,
Unknown Speaker 37:32
so we are getting pretty much to the end of our time here. I would like to spend a little bit of time to go over some of the learnings that we have just from this.
Unknown Speaker 37:45
You know, there are some some questions that I’ll get to in a minute, but let’s, let’s summarize the key takeaways. So I think one thing we can all agree on that AI can help personalize and optimize
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caregiver support helping bridge the gap that’s caused by shortages, right?
Unknown Speaker 38:07
We talked about Chandra, you want to talk about overburden caregivers. And this next point, Shalini, about automating assessments. Can that be done
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through AI,
Unknown Speaker 38:21
yes, that can be done. And I’ll talk to it for my part in a minute. But if Raj Nagarajan, who asked us the question about services being similar across the country, let me quickly answer. I hope he’s still listening. Yes, it’s controlled by a federal law. The federal law is called idea. Services are supposed to be the same. So once you have a signed IEP for, let’s say, Fremont Unified, and you move to New York,
Unknown Speaker 38:48
New York Unified is supposed to honor same services, or come close similar services. So that’s the answer. The law says services are similar across the country. Good to know. Good to know? Yes,
Unknown Speaker 39:04
yeah. Going back to your question on overburdened caregivers, certainly, this is a big area where caregivers need help, because it just on an average, they’re spending more than 15 hours a week coordinating care across the different different providers, and including finding information, finding providers, scheduling appointments, following up with paperwork and follow up as well. I mean, the question that was asked earlier is, how do you track all of that information across care, care providers, so that you can make sense out of it, and you’re tracking progress so all of those agentic workflows and AI can help with so the caregivers can focus their time on giving care and spending time with their loved ones.
Unknown Speaker 39:53
That’s great.
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Also,
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you know, from barcos perspective, these agents are.
Unknown Speaker 40:00
There’s no point in having things in a vacuum, and that’s why we’ve gone from chat bots to agents, and the agentic AI workflows that can really streamline care coordination, either from scheduling, getting information or to follow up. So even doing automated part of the assessment is done in an automated fashion, right?
Unknown Speaker 40:22
We also have seen, you know, from an elementary school, from some experience at rising star, that AI generated visuals and lessons really can enhance learning,
Unknown Speaker 40:33
especially for the neurodiverse students, as Shali mentioned. And we’re also now getting into a big area where AI has made some huge advancements in in video. Okay, initially we had text, text to speech, but video has really come a long way. And so post post 16 or 18, when students are out of high school and are starting on an adult journey, there’s a big need for a very well done, but cheaply produced, because nobody has a huge budget in any of the social organizations and community organizations that we deal with, where they are looking at, how do I talk to a policeman? How do I do grocery shopping? What life skills? So basically, there’s, you know, you can get some pretty poor quality stuff off of YouTube, or use your own handheld, you know, smartphone, to shoot things. Or you can have aI create at a fraction of the cost and 10 times the the quality, you know, generate these videos that can go into these subject matters and make it available. So that’s another area that’s that’s that we’re focused on. Let’s see if we can handle a few more questions before we end up,
Unknown Speaker 41:54
is this technology appropriate for low functioning kids or only for high functioning the
Unknown Speaker 42:00
technology that we’ve talked about. Chandra, what do you think? Or Charles,
Unknown Speaker 42:06
this, I would say it helps caregivers across the spectrum, right, lower, high, depending on what their needs are, and also across the life stages, whether they need to find diagnosis, find providers, or get any of these educational or transition to adulthood services, the technology helps parents across the spectrum and across the life stages. I also see another question there that says, How does Inara make the phone calls to schedule services? Could you talk a little bit about it? There are two ways you can find services you want through in our US, we have a provider directory where caregivers can go and search for the providers themselves and connect with those providers. It’s more of, I’d say, a directory enabling you to find what you need. But more importantly, we have what we call care coordinators, so you can go and find a care coordinator, book an appointment and have a telehealth session through Inara and the care coordinators can help with anything in the care journey that that you are with your ad, so they can help you find providers, schedule appointments, or even create personalized care plans. As we go along, we are looking to make some of that more automated, but what we learned really is that caregivers need the human touch. They need the human experience, and that’s why we are merging the human experience with technology. So I would recommend you to go and book a session with an in our care coordinator, and you can get the help you need.
Unknown Speaker 43:38
Okay, well, we have now a flood of questions coming in.
Unknown Speaker 43:45
Okay,
Unknown Speaker 43:48
so I don’t think, based on the fact that we have one minute left, that I don’t think I can get to any more questions, but these are really good, like, I really feel like it, but I think we have to respect everybody’s time.
Unknown Speaker 43:59
Want to know what the cost is. Sorry, people know what. Want to know the cost of of in Ra is, and they also want to know how to get on the directory. Are you vetting the providers quickly? Can you answer that? Yeah. And you can also answer these questions and post the answers in the recording, etc, right? Yes. So yes, there are two ways in which we can add people to the directory. So we are adding vetted providers from vetted sources, or providers can add themselves as well, and we would they’ll go through a short vetting process, and we’re also doing third party checks as well in the plans. But providers can add themselves and go through our admin vetting, or we would add providers through our process. Right we’re looking to expand it nationwide by also working with partners to add providers. As far as the cost, right now, we are doing a free pilot of the in our care coordinators, so there’ll be a small subscript.
Unknown Speaker 45:00
Fee for accessing the digital capabilities, but parents can access the services and the care coordinators or the care providers, irrespective of how you are paying for it. So you can get access through Inara, whether you’re paying for them through out of pocket or if it’s covered by government subsidies or employer benefits, you can still access them through Inara. And for accessing the digital capabilities, there’s a small subscription fee monthly that we’ll also share offline.
Unknown Speaker 45:30
Okay, and I would be not doing service to botco If I didn’t answer the last question, which was, how does botco fit into all this? So botco, as I mentioned, we’re a platform for creating chat bots and agents. And we’ve been working in the in the neurodiverse field for a while, and behavioral health field. So we’ve got models and data and video generation all around creating content, creating engagement, creating guiding chat bots. We work with rising star on this, and hopefully we will be working with Inara on providing, hooking up the chat bots and the agent tech workflows into the Inara platform as well. So that’s that’s our we focus strictly on the AI piece of it, and these guys are the experts in terms of platform for the journey, and also for specific educational,
Unknown Speaker 46:27
you know, capabilities. So I must say that our audience has been highly engaged, and we’ve got tons of questions, some of them sorry we could not get to because we’re already past our time. I think our panelists did a fabulous job, you know, virtual clap. Clap to all of you for making yourself available, for helping create the content, and really for the work that you do. Because, as we know, there’s AI everywhere, and it’s high time it’s applied to this, this this field to get better outcomes. That’s what we’re all about. We’re all about, at the end of the day, this isn’t only about creating successful enterprises, but it’s providing, you know, actual, meaningful care and help for people that are navigating this journey. So and both of you are doing tremendous work, and we are just trying to contribute as botco AI
Unknown Speaker 47:21
to have that along. So thank you very much. And you you know you can easily contact our panelists and follow up with them for any questions and answers that we didn’t get to today. Thank you so much. Take care. Thanks everyone. Thank you. Thank you. Bye, bye.