STChealth Uses Botco.ai Intelligent Chat to Respond to COVID-19
July 16, 2020
To help organizations safely reopen their offices and deliver a coordinated, effective employer response to COVID-19, STChealth and Botco.ai today announced a partnership in which Botco.ai’s chat functionality is now included in STChealth’s Strategic Action For Employers (SAFE) Return to Work Program. The program makes use of Botco.ai’s automated intelligent chat technology to deliver educational information surrounding best practices, employee testing, and COVID-19 contact tracing.
“The SAFE program is providing organizations the tools they need to protect their employees while integrating employees back into offices,” said Kristina Crane, chief strategy officer at STChealth. “By having the automated functionality of Botco.ai chat always available to answer questions and provide data, employers can quickly and efficiently manage the process.”
Botco.ai’s intelligent chat provides instant and automatic answers to questions about testing processes, guidance, and accessibility. Because Botco.ai’s chat is powered by advanced artificial intelligence, it’s available 24/7 without the need for live agents. Employers can use the chat function to offer pre-paid debit cards for FDA-authorized COVID-19 testing, receive step-by-step reopening guidance, and stay up-to-date on mental health, emotional support, and continuing education resources regarding the virus.
“Intelligent, on-demand chat is becoming increasingly essential in today’s information age, and businesses need a robust way to manage the constantly changing information landscape as a result of COVID-19,” said Rebecca Clyde, CEO and co-founder of Botco.ai. “There’s no room for error when it comes to employee health and safety. Employers are responsible for making sure their staff is appropriately updated with relevant, accurate, and up-to-date information.”
SAFE is a strategic alliance between STChealth, Bridge Purchasing Solutions, Newmark Knight Frank and CuraLinc Healthcare. This program is available for businesses across the U.S. with more than 250 employees.